HiDoc Australia is redefining the way you can access high-quality fertility care
What is HiDoc Australia?
HiDoc Australia is an accessible and innovative telehealth app that connects you with a powerhouse of fertility, obstetrics and gynaecology specialists with extensive experience in their field.
HiDoc Australia not only saves you time but also costs. We have made the entire process of having online consultations with your fertility specialist extremely easy and convenient.
Through this platform, specialists can provide medical care to patients who may have limited access to see them physically.
What services does HiDoc Australia provide?
– Medical telehealth consultations between doctor and patient (call or video chat – virtual consult).
– Fertility and women’s health services including evaluation and treatment of all female and male fertility issues, obstetrics and gynaecology.
Please note obstetrics and gynaecology services may not be available in all locations.
What are the advantages of using HiDoc Australia?
FASTER TREATMENT AT YOUR CONVENIENCE
HiDoc Australia reaches patients anywhere, offering services over a video chat. You don’t have to be away from your home or work to access high-quality medical care.
SECURE CARE
Your personal records and billing information are all securely stored. HiDoc Australia also gives you the assurance of fast, trusted payment channels.
TRANSPARENCY AND ASSURANCE
You can rest assured that you will receive expert care from accredited specialists who will attend to your medical concerns.
What are the costs involved?
No subscription fees. Free to sign up. You will only be charged if a service is conducted.
Can I use the HiDoc Australia App right after the registration?
Yes, you can use the HiDoc Australia app immediately after the successful sign up process.
Who are the healthcare providers on HiDoc Australia?
We have a network of highly-qualified specialists with many years of experience managing all aspects of women’s health, including fertility, obstetrics and gynaecology. Our specialists are based in Australia.
Our dedicated team of specialists are passionate about providing a caring, personalised and informative service to all their patients. They will work with you to devise a treatment plan tailored to your needs using the most up-to-date techniques.
Do I Need a GP referral?
Yes, a GP referral is required to access Medicare payments in Australia.
I am currently seeing another specialist; how can I change specialists?
If you are currently seeing another specialist but want to book an appointment with us; don’t worry, we have made this very easy for you, you only need to follow three simple steps:
1. Make an appointment with one of our specialists.
2. Obtain a GP referral prior to the consultation with your fertility specialist.
3. Speak to our friendly staff. Our team will help you organise the transfer of your patient files/medical records and the transportation and storage of embryos, eggs or sperm (if applicable).
Who can use HiDoc Australia?
Anyone can sign up and use the HiDoc Australia app with the exception of underage patients and/or person of unsound mind requiring a guardian to be responsible of his/her medical care.
Can I use HiDoc Australia for my child’s medical needs?
No, this service provides expert medical specialist for women and men’s health requirements relating to fertility, IVF, obstetrics and gynaecology.
Is my personal information secured and protected?
We respect and maintain confidentiality. HiDoc Australia ensures that your personal records and billing information are kept confidential and secure.
What are the payment methods?
We accept online payments via major credit cards including Visa and Mastercard.
What if I am unsatisfied with my teleconsultation experience?
Please contact our HiDoc Australia Customer Support Team at support@hidoc.com.au and we will assist you in any way we can.
Frequently Asked Questions about the telehealth consultation
What are the devices that I can use for HiDoc Australia?
You can use any Android or IOS enabled devices. You can also use any computer equipment like laptop, desktop by using any web browsers like Chrome, IE, Safari, etc.
When can I use HiDoc Australia?
HiDoc Australia telehealth consultations are available from 8 am to 5 pm, five days a week (Mon-Fri). All online consultations requests completed after 5 pm will be reviewed the next business day.
What do I need to prepare before I start my HiDoc Australia telehealth consultation?
– Make sure that you are in an enclosed private area.
– Make sure your device’s camera and microphone are working properly.
Can I choose a doctor for the telehealth consultation?
Yes, HiDoc Australia allows you to select your preferred doctor from our list of specialists, subject to availability.
What medical conditions are not suitable for a video consultation?
HiDoc Australia is not for emergency cases, acute cases or mental health issues. In addition to this, the following conditions are not suitable for telehealth consultations: acute abdominal pain, chest pain, trauma, open wound, mental health issue, severe allergy reaction or shortness of breath.
In an emergency, call Triple Zero (000).
What if the doctor determines that my symptoms and/or conditions are not suitable for a telehealth consultation?
HiDoc Australia only addresses non-emergency medical conditions.
If your specialist finds your condition is not suitable for a telehealth consultation, he/she will advise you to make the necessary changes to your appointment/medical treatment based on your personal circumstances.
What should I do if I get disconnected during the telehealth consultation?
If you’re having any technical issue while using the app, please contact our HiDoc Australia Customer Support team at support@hidoc.com.au and we will assist you further.
